Complaint Procedure

Complaint Procedure

The purpose of this procedure is to describe handling of complaint and appeal, validating the complaint and appeal received from the client and from other parties.

This procedure covers all complaint and appeal received at Organization by any means, like written, verbal, e–mail etc. It also includes adverse findings during audits.

Management Representative / Technical Manager review all complaint and appeal, root cause is analyzed and corrective action is taken.

All the complaint and appeal received by Organization will be closed within 7 working days after receipt of the complaint and appeal. Send Email to: info@toveleeds.com

Basic Contact Information:

Please provide us details about your complaint

Company Name

First and Last Name

Address and Email

Contact No.

QP06 – 01/02/2022