ISO 9001 Quality Management System

What is quality management and ISO 9001?

ISO 9001 is the world’s most widely recognized Quality Management System (QMS). It belongs to the ISO 9000 family of quality management system standards (along with ISO 9004), and helps organizations to meet the expectations and needs of their customers, amongst other benefits.

An ISO 9001 quality management system will help you to continually monitor and manage quality across all operations, and outlines ways to achieve, as well as benchmark, consistent performance and service. Internationally, it is the quality system of choice!

What are the benefits of ISO 9001 Quality Management?

• Allows you to become a more consistent competitor in your marketplace
• Better quality management helps you meet customer needs
• More efficient ways of working will save time, money and resources
• Improved operational performance will cut errors and increase profits
• Motivate and engage staff with more efficient internal processes
• Win more high value customers with better customer service
• Broaden business opportunities by demonstrating compliance
• Increase confidence to the customer that the product/service that was provided to him is conformed to the specifications that were asked.
• Ensure that the delivery of products to the customer meets the requirements that have been agreed between him and the company.
• The implementation of continuous improvement meters aiming at the satisfaction of not only present but also future requirements of its customers
• The main benefits of implementing and certifying such a system are:
• Strategic advantage against the competitors.
• Better administrative control.
• Transparency in the application of processes of the enterprise.
• Reliability against the customers and the suppliers.
• Continuous improvement.

Are you ready for quality management?

Whether you’re new to ISO 9001 or looking to take your expertise further, we have the right training courses and resources. We offer packages that can be customized to your business to jumpstart your quality management. Your ISO 9001 package can be designed to remove the complexity of getting you where you want to be.

Getting started with ISO 9001 Quality Management

Discover the best way to begin your quality management journey and why ISO 9001 is good for business.

What is ISO 9001 Quality Management Systems?

An ISO 9001 Quality Management System will help you to continually monitor and manage quality across all operations. As the world’s most widely recognized quality management standard, it outlines ways to achieve, as well as benchmark, consistent performance and service. With ISO 9001 you can put in place processes that allow you to improve the way you operate at all levels.

What are the benefits of ISO 9001 Quality Management?

• Allows you to become a more consistent competitor in your marketplace
• Better quality management helps you meet customer needs
• More efficient ways of working will save time, money and resources
• Improved operational performance will cut errors and increase profits
• Motivate and engage staff with more efficient internal processes
• Win more high value customers with better customer service
• Broaden business opportunities by demonstrating compliance

Implementing ISO 9001 QMS

Apply ISO 9001 to your business, build your own quality management system and let us make the process simple for you.

Are You Ready for ISO 9001?

Each business is unique. And each business is at a different stage in their ISO 9001 implementation journey. That’s why we offer packaged or customized service bundles for you. Your ISO 9001 package can include the specific mix of services your business needs to jumpstart quality management – removing the complexity of managing multiple tasks and overcoming particular challenges you face. You’ll get from start to finish easily, shaping an ISO 9001 Project Plan that engages everyone across your business. And we’ll work with the systems you already have in place, guiding you step by step through implementation – ready for certification.  

Top tips for implementing ISO 9001

1. Get commitment and support from senior management.
2. Engage the whole business with good internal communication.
3. Compare your existing quality systems with ISO 9001 requirements.
4. Get customer and supplier feedback on current quality management.
5. Establish an implementation team to get the best results.
6. Map out and share roles, responsibilities and timescales.
7. Adapt the ISO 9001 principles of quality management to your business.
8. Motivate staff involvement with training and incentives.
9. Share ISO 9001 knowledge and encourage staff to train as internal auditors.
10. Regularly review your ISO 9001 system to make sure you are continually improving it.

Certification to ISO 9001 Quality Management

We have developed simple and easy certification procedure.

Procedure for the ISO 9001 Certification

1. Pre-audit (optional)
   The auditors perform a preliminary assessment. They determine if and which requirements of ISO 9001 standards have already been implemented in your company.
2. Certification audit
   The certification process proceeds in two stages. The audit team examines if the documentation of your management system already complies with the standard. Subsequently you demonstrate the practical application and effectiveness of your management system.
3. Issuing the certificate
   After a successful certification process your company receives the certificate. It certifies compliance with the standards and operability of your management system.
4. Control audits
   With annual control audits we check the continuous optimization of processes and whether compliance with the ISO 9001 standards has been maintained.
5. Certification renewal
   With a renewal of the certification before the expiration of three years, you permanently extend your continuous improvement process and document your commitment to partners and patients.
6. Please note: From March 2017, an initial certification will be possible only under the new ISO 9001:2015.

Maintaining your ISO 9001 system

You are already ahead with ISO 9001 certification. Now you can achieve even more. Discover ways to keep improving your quality management system.

Make the most of your certification

You can access a number of resources designed to help you get the most out of your quality management certification. Regular updates on the latest developments in the ISO 9001 series and other management systems will make sure you’re always up to date. You can also keep your skills relevant with our training courses . All of this, plus support from your client manager and business reviews, will help your organization to stay compliant and competitive, and to keep improving.

How to maintain your certification

It’s not enough to get successfully certified and then expect your organization to keep performing at a high level, using smart working practices. You need to focus on making compliance to a standard an ongoing habit – otherwise you won’t experience the long term benefits that standards bring.

Those benefits are real, but they require a genuine will to keep improving performance.

Certainly, we will carry out annual compliance checks, so you’ll know then if you’ve allowed standards to fall – but it’s poor practice to rush to improve standards just before your annual check. The hard work of maintaining – and improving – standards needs to become part of your normal ways of working, throughout your organization.

How we can help you make excellence a habit?

• You can use our compliance software
• We can train your new staff to meet your standards
• We can give your key staff refresher training to revive their passion for improved performance
• You’ll have access to a full range of guidance documents to cover any queries you have as you move forward
• We’ll send you newsletters to keep you up to date with standards and management systems
• You’ll be able to contact our experts if you need specialist advice – an invaluable resource

The key is infusing your entire organization with a determination to perform better as an ongoing habit